Terms & ConditionsTERMS AND CONDITIONS
Acceptance of terms
These terms and conditions govern all supply of goods and services by Te Kurahuna Ltd to you, the purchaser of goods and services from us, including access to the purchased online training component at www.mahiaatua.com . These terms and conditions are effective from August 2021 and will replace all earlier Te Kurahuna Ltd terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.
We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.
To make a purchase for all our wānanga/training you must be 18 years of age or over or have written permission from a caregiver/guardian.
A non-refundable deposit of 20% is required to secure your wānanga/training requirements, this amount is due 10 business days from invoice date. Upon receipt of deposit this is deemed that you the individual/organisation has read/understood and accept the terms and conditions in its entirety.
The remaining balance due is required 21 days prior to the commencement of the wānanga/training.
Purchases for all our wānanga/training may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).
If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.
Availability and supply
All orders are subject to the availability of those products or services. If for any reason a product is not available, we will endeavour to notify the non-availability on our website.
All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of accommodation and transportation costs. All prices are correct when published. We reserve the right to alter prices at any time.
An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.
We accept direct debit into Mahi a Atua's designated bank account only.
Credit Card Security
All payments are processed via PayPal's secure payments system to ensure high levels of payment security and are subject to PayPal's terms and conditions.
Click here to for PayPal's terms.
We value your support and will ensure we adhere to the Fair-Trading Act 1986 and the Consumer Guarantees Act 1993. Please choose carefully because we do not have to provide a refund if you have changed your mind about a particular purchase.
To ask for a refund, we require a receipt or proof of purchase.
If you ask for a refund up to 14 days prior to the wānanga/training starting date, then we will offer a full refund.
If you ask for a refund up to 7 days prior to the wānanga/training starting date, we will refund you up to 75% of the amount paid, due to expenditures already incurred and, based on confirmed attendance and committed resources.
If you ask for a refund, 24 hours prior to, through to commencement and duration of the wānanga/training no refund will be made. You may apply for an exemption and submit a refund request to us, due to extenuating circumstance. Requests will be considered on a case-by-case basis. You may be required to attest to facts and/or provide supporting documentation for your extenuating circumstances.
We will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your account or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your account company. It may take some time before your refund is officially processed.
Next contact your bank. There is often some processing time before a refund is confirmed.
If you have done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org
Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.
We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.
To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or must pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.
Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.
Applicable law and jurisdiction
Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.
Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.
Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).
You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.
Unless you opt to receive messages from us, we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications, you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.
Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).
We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.
You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our website, some functionality of those Website may not be available to you.
We may disclose your personal information as required by law.
Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.
You can request details of your personal information that we hold, and ask us to correct it, at any time.
We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.mahiaatua.com.
If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.
If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.
Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.
We may deliver notices to you by sending them to an email address that you have notified to us.
Online Training for Mataora
Please note that when purchasing the ONLINE MATAORA TRAINING FOR ARTISTS, that this product is accessible for 16 weeks from the registration / sign up date. After 16 weeks from registration your subscription to this product expires and there will no longer be access to the Online Mataora Training for Artists subscription. To renew the subscription of this product it must be purchased again.
In the event of COVID alert levels preventing the '5 Day Intensive training' from being held, Te Kurahuna will reserve the right to hold that component of the training at a later date. Te Kurahuna may reconfigure any part of the training to be a virtual delivery. Should a decision be made to deliver the '5 Day Intensive training' virtually, trainees will have extended access to the purakau offered in the training.
If regional alert levels are put into effect leading into or during the '5 Day Intensive training' component, trainees will have the option to attend a future '5 Day Intensive training' or complete training online.
For example: If 'region A' goes into alert level 2 or above and trainees live in or have recently visited 'region A' then they will have the option of attending the next available '5 Day Intensive training'. If that training is not in a region that is convenient for the trainee, this will be discussed on a case by case basis between the trainee and Te Kurahuna. Te Kurahuna reserves the right to determine who may attend the '5 Day Intensive training'.
In the interest of all trainees' wellbeing, Te Kurahuna reserves the right to determine IF trainings will be cancelled, postponed or rescheduled.
Te Kurahuna is committed to making sure 'you' receive your training. It is important to us that we all feel safe and held when facing the uncertainty of the world we live in. We appreciate that we are already in a crisis with inequity and racism so we do not want to pause in the delivery of this kaupapa and will work hard to deliver the highest quality training within the parameters available.
We ship to New Zealand Nationwide. Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition.
General Shipping Information
*In-stock, ready to ship items
Are usually processed and dispatched from our studio within 1~3 working days.
*In-stock, available in 4-10 days items
Are usually processed at an off-site printing facility and ready for dispatch within 4~10 days.
If the items you have selected are currently not in-stock we will give you an expected shipping time at checkout or by a follow-up email.
In order for our customers to get the goods at the earliest time possible, the items you order may be filled from several locations and so items may arrive separately. You will not incur additional shipping charges (applicable for non-rural address orders only) under these circumstances. Your original shipping charge will simply be split across multiple packages when your order is charged.
We are partnered with third-party courier companies in New Zealand to deliver all goods via Track and Trace. Items will normally be delivered during working hours only.
The delivery timeframes are usually 1-2 working days to Auckland, 2-3 working days to North Island, 3-5 working days to South Island. However, it can take up to 8 working days for rural or out of the way areas.
Track your orders
When your order has been processed and shipped, you will receive an e-mail notification from us which will include the shipping details and the tracking number. Once your order has shipped from our warehouse, please directly contact the courier company with any inquiries about the status of your package.
We use a third party courier company to ship orders. If you have any questions regarding the status of your shipment, Urban Sales will try our best to help you contact the courier company. However, we have no controls over the courier companies' delivery timeframe or outcome. Therefore, the fastest and the best way is you directly contact the courier company with any inquiries about the status of your package.
We use these courier companies to ship orders around NZ:
PBT: 0800 367 728 https://pbt.nz/
NZPOST: 0800 501 501 https://www.nzpost.co.nz/
Castle Parcel: 0800 404 303 https://www.castleparcels.co.nz/
Courier Post: 0800 268 743 https://www.courierpost.co.nz/
Parcelport: 09 280 6213 https://parcelport.co.nz/
Toll: 0800 865 569 https://www.tollgroup.com/network/new-zealand
For any further request, please email to our customer service: email@example.com
Change of delivery address
We can change the delivery address if the order is not shipped.
Once an order is shipped we are unable to redirect the package to a different address and is the customer's responsibility to coordinate with the courier company.
Shipping Delay or Stolen Shipment
If there are Shipping Delays, it may take an additional 7-10 business days for delivery.
Please note: Shipping delays are completely out of our control, and Te Kurahuna is not responsible for the delay that is occurred by the NZ courier company.
Normally all packages require a signature for delivery unless permission or instruction is given by the customer to leave the goods without a signature. In the case that packages are left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the courier delivers it. We do not replace or refund orders that are scanned "delivered" by the courier companies.
We are not responsible for lost or stolen packages or packages delayed in transit.
Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if an item is returned for any reason.
Any large, unusually-shaped, package over 1500mm, volume over 0.125m3 or heavy parcels over 25kg items within New Zealand might attract an oversize surcharge.
Delivery Point Policy
"Delivery Point" means an outside area of the Premises, such as the Customer's front door, or any particular outside area specified by the Customer on a particular Product order form. If the Premises are a multi-level building, the Delivery Point shall be located on the ground floor of such building. For customers who live rural, the delivery point may not be the residence stated.
Deliveries will be made to the Delivery Point. If the courier brings the Products inside the Premises, beyond the Delivery Point, at the request of the Customer, the Customer needs to pay the additional fee.
Authority to leave / non-signature required delivery
For any authority to leave (ATL) and (or) non-signature required delivery request, meaning you have agreed that our courier companies will not be liable for any damages or losses to a package left in accordance with the instructions provided.
v1. August 2021