Before you start planning changes to services or implementing new guidance, you need to understand how the service works at the moment. This is your baseline and can be used to measure the effect of any changes you make.
You might do this as part of a team or you can start by looking at your own area of responsibility or experience.
You can find out about how the service works in lots of different ways. Informal discussions, online questionnaires, wānanga or a review of local policies and procedures could help. Remember to look outside of your organisation and see how your service fits into the wider community.